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FAQ

Ordering

Holiday Shipping

Order by December 13 for guaranteed delivery by Christmas.

Expedited shipping is available for an extra fee. Contact us for an expedited shipping estimate for your order.

Shipping

Orders ship within 3-5 days of ordering, except for delayed items. If your order contains delayed items, such as our LA Times-featured Chef's Soap, your order may ship in two weeks (we'll notify you).

Orders ship with tracking number, via USPS or UPS Ground.

Bulk Discounts

We offer bulk rate discounts on orders of 10 bars and up. Choose from Bath Bars or Mini Bars, available in increments of 10 and up.

Wholesale

We are currently accepting new wholesale accounts. Please visit our Wholesale page.

Shipping Gifts

All orders ship with a receipt. If you're ordering a gift and wish to exclude the receipt and add a gift note like "To Amanda, Happy Birthday!", please note it's a gift in your comments with the note you'd like us to include.

International Shipping

We ship worldwide! Most orders ship USPS First Class International, which is more affordable but does not provide tracking information. Transit times vary depending on country, customs, and time of year, but are approximately 2-4 weeks.

Returns & Exchanges

Sorry, no returns or exchanges at this time. We are confident you will love the quality of our handmade bath and body goods. But if you're dissatisfied for any reason, please contact us and we'll see how we can make it right.

Product Descriptions

We try to be as accurate as possible. However, this web site may contain typographical errors or inaccuracies, such as inventory availability or product descriptions, at your time of order. We reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). 

 

About Our Soaps

Can I use your soaps on my face?

Yes! Many customers use our soaps on their faces and love it. I'd recommend you treat my soaps as you should all soaps: experiment and see what works best for you. 

What are your base oils?

In soapmaking, "base oils" refers to the whole, intact ingredients. I do not use a pre-made formula or synthetic soap base. I make everything from scratch, with pure plant oils.

Every bar has Shea Butter, Olive Oil, Castor Oil, Organic Jojoba, and Argan Oil. I also add natural antioxidants Vitamin E and Rosemary Oleoresin. 

We recently made a few batches with Certified Sustainable Palm Oil, but have since phased it out for our lingering concerns about sustainability in the palm industry.

Do you test your soaps on animals?

Never!

How long does a bar last in the shower?

It depends! Our regular 4-oz bath bar lasts approximately 1 to 4 weeks in the shower, depending on how wet the bar stays between uses, and how often it is used, and if you rub the soap with a scrubby poof, loofah or scrub brush. To help your soap last longer, rest it on a soap tray that allows water to fully run off, so that soap can fully dry out between uses.

Your soaps are natural. What’s their “use by” date?

For best fragrance and appearance, and for best use of the moisturizing fatty acids present in your soap, please use your handmade soap within 1-2 years of purchase. 

I love natural products and I'm transitioning to an all-natural home! What other products would you recommend?

We love Environmental Working Group’s Skin Deep.

Skin Deep ranks every kind of skin and beauty product, from lotions to shampoos to toothpastes and cosmetics, in drugstore brands and high-end. Browse to see which products rank healthiest -- you might be surprised!

Do you teach workshops? 

We occasionally teach workshops on a variety of topics from business development, photography, soapmaking, and skin scrubs. Contact us to request a workshop.